In accordance with best practice, we follow the strict guidelines and standards set by the Care Quality Commission.
Privacy Policy
1. Policy Objective
The objective of this policy is to establish a robust governance framework within Carpathia Wellness Hub. It outlines the key principles and procedures regarding clinical governance and the monitoring of high-quality services. This policy aims to safeguard high standards of care, fostering an environment where excellence in service delivery thrives for all users. It also ensures compliance with statutory regulations and the governance policies of any organisations whose facilities we utilise for treatment.
Carpathia Wellness Hub acts as a ‘data controller’ under the Data Protection (Jersey) Law 2018, collecting and processing personal information to provide public services and fulfil our statutory obligations. This notice explains how we use and share your information, which may be collected through paper or online forms, telephone, email, or directly by our staff. We will regularly review and update this privacy notice to reflect service changes and feedback from users, as well as to comply with legal updates.
2. What Information Do We Collect About You?
We collect the following types of information:
- Name
- Date of birth
- Address
- Contact details (phone, email)
- Occupation
- Verification of information (KYC)
- Photographic ID
- Social Security/National Insurance number
- Next of Kin details
- Relevant medical information, including notes and reports
- Details of your treatment and care
We may also collect, use, and store the following special personal data:
- Health-related notes and reports you provide.
- Treatment and care details, including professional opinions from our staff.
- Results of investigations such as laboratory tests and X-rays.
- Information from health and social care professionals, relatives, or caregivers.
- Details about your ethnicity, sexual orientation, sex life, religious beliefs, genetic data, or disabilities relevant to your care.
3. Why Do We Collect Information About You?
We collect and hold information about you for several reasons:
- To maintain communication with you.
- To verify your identity.
- To process your application.
- To respond to your inquiries.
- To provide necessary information.
- To deliver our services effectively.
- To process financial transactions.
- To tailor services to your preferences.
- To monitor and enhance our performance.
- To ensure compliance with legal obligations.
- To send direct marketing communications with your consent.
- To prevent and detect crime.
- To enable statistical analysis for service planning.
4. How Will We Use The Information About You?
We will use your information in accordance with the Data Protection (Jersey) Law 2018. We strive to keep your information accurate and up to date and will not retain it longer than necessary. Legal requirements may dictate retention periods; please ask to see our retention schedules for details. We may not be able to provide services without sufficient information or your consent. Your personal data will not be shared with anyone except those who process information on our behalf or when legally required. Confidential information will only be disclosed without your consent in specific circumstances that pose a risk to others. You will be informed of such disclosures unless exceptional circumstances apply.
5. How is the Information Stored?
Your information will be stored electronically on a secure patient information system. Occasionally, data may be temporarily stored in other systems to facilitate patient services. We take data security seriously, employing measures such as encryption and multi-factor authentication to protect against unauthorised access, loss, or misuse. We do not sell your personal data and restrict access to sensitive information, such as medical records, from being used for marketing.
6. Data Sharing
Carpathia Wellness Hub typically does not share your information with third parties unless they are involved in your care or you have consented to share data, such as instructing us to send your prescription to a pharmacy. Information may be disclosed to comply with legal obligations or other legislation. Your information will never be shared for marketing or commercial purposes without your explicit consent.
Data may be shared for the following reasons:
To prevent immediate harm to you or others.
To comply with legal requirements, such as police requests.
To ensure transparent decision-making.
For statistical purposes, where data will be anonymised.
For public consultation responses, where comments will be anonymised.
We will not publish sensitive personal information unless legally required.
7. Emails
If you email us, we may retain a record of your email address and its contents for record-keeping. For security, we will not include confidential information in emails. We advise keeping sensitive information to a minimum or using secure online services. Your email address and content will not be shared unless necessary for service fulfilment or legal compliance.
8. Telephone Calls
We do not record or monitor calls made to us. Voicemail messages are kept until returned, and brief notes may be taken for record-keeping. We will not share call content unless necessary for service fulfilment or legal compliance.
9. Your Rights
You have several rights regarding your information:
Right to Stop Processing:
You can request that we cease processing your personal data. However, this may delay or prevent service delivery.
Right to Withdraw Consent:
If you’ve consented to data processing, you may withdraw your consent, but this may affect service delivery.
Right to Correct Information:
You can request corrections to your information, which we will update accordingly.
Right to Restrict Processing:
You may request restrictions on processing your personal information if you believe it is inaccurate or processed unlawfully.
Right to Access Information:
You can request a copy of the information we hold about you. If we cannot easily identify your data, we will do our best to comply.
For questions about this notice or your rights, please contact us at: contact@carpathiaclinic.com.
10. Complaints
If you have concerns about how your information is being used, please contact our Clinic Manager at 01534 888121 or via email at contact@carpathiaclinic.com.
Address:
Carpathia Wellness Hub
1st Floor, York Chambers
St Helier, Jersey JE2 3RP
You can also lodge a complaint with the Information Commissioner regarding our data practices:
Phone: 01534 716530
Email: enquiries@jerseyoic.org
Address: Office of the Information Commissioner, 2nd Floor, 5 Castle Street, St. Helier, Jersey JE2 3BT
Terms & Conditions
TERMS & CONDITIONS
CARPATHIA NATURAL HEALTH LIMITED FROM
25TH SEPTEMBER 2024
1 THE SERVICES
1.1 These Terms and Conditions will govern any services or consumables provided by Carpathia Wellness Hub Limited to the Client, unless a separate written agreement, signed by both Carpathia and the Client, is in place. These Terms and Conditions take precedence over any other terms put forth by the Client or implied by custom or previous dealings.
1.2 By submitting a Pathology Request, requesting any other services outlined in the Services Guide, or placing an order for any Consumables listed in the Services Guide (collectively referred to as an ‘Order’), the Client is offering to purchase those Tests, services, or Consumables from Carpathia under these Terms and Conditions. Carpathia reserves the right to accept or decline any Order.
1.3 A contract (an ‘Agreement’) for the provision of Services and/or Consumables between Carpathia and the Client is established when Carpathia confirms acceptance of the Client’s Order in writing, logs the relevant Pathology Request in its information management system, or begins providing the Services, whichever occurs first. Any request for additional Tests (as described in the Services Guide) is considered a request for further Services under that Agreement, which Carpathia may choose to accept or decline. In case of any discrepancies between the Order and these Terms and Conditions, the Terms and Conditions will prevail.
1.4 Carpathia will provide the Services under the Agreement: 1.4.1 in accordance with recognized industry standards; 1.4.2 in line with the UKAS medical laboratory accreditation standard (ISO 15189); and 1.4.3 employing suitably skilled and experienced personnel.
1.5 While Carpathia will make reasonable efforts to meet the Test turnaround times specified in the Services Guide, it does not guarantee these times for any specific Sample.
1.6 The Services Guide specifies Sample rejection criteria. If a Sample meets these criteria, or if Carpathia deems the Sample unsuitable for Testing or is unable to perform the Testing, Carpathia may decline to conduct the Testing under the Agreement and may dispose of the Sample.
1.7 Carpathia may destroy or dispose of a Sample after Testing is completed or upon termination of the Agreement, unless otherwise agreed in writing with the Client.
1.8 In delivering the Services, Carpathia will adhere to all relevant laws regarding anti-bribery and anti-corruption, including the Corruption (Jersey) Law 2006. Carpathia will ensure that its staff do not engage in any activities that could be deemed an offence under the Corruption (Jersey) Law 2006.
1.9 Carpathia is dedicated to ethical trading and maintains a zero-tolerance policy towards modern slavery (including forced labor or human trafficking of any kind), human rights abuses, and child labour. In fulfilling its obligations under this Agreement, Carpathia will comply with all relevant laws and internal policies concerning anti-slavery and human trafficking.
1.10 Carpathia may utilise external laboratories to perform Tests.
